Privacy Policy

CauseVox ("CauseVox," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our platform, register for events, communicate with us, or otherwise engage with our services.

1. Scope

This Privacy Policy applies to personal information collected through:

• The CauseVox website
• The CauseVox platform and related services
• Customer support interactions
• Event registrations, webinars, demos, and marketing initiatives operated by CauseVox
• Other interactions where this Privacy Policy is posted or referenced

2. Information We Collect

We may collect the following categories of information.

Information you provide directly

We may collect information you provide directly, such as:

• Name
• Email address
• Mailing address
• Phone number
• Organization name
• Job title
• Account credentials
• Billing and payment information
• Support requests and correspondence
• Event registration information
• Donor, fundraiser, campaign, contact, and other customer-submitted data

Information collected automatically

We may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Pages viewed
• Actions taken on our website or platform
• Cookies and similar technologies

Information from third parties

We may receive information from payment processors, integrations, service providers, analytics and advertising partners, customers, publicly available sources, and other third parties.

3. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve our services
• Create and manage accounts
• Process transactions
• Provide customer support
• Send service, transactional, administrative, and security communications
• Enable fundraising, donor engagement, CRM, event, auction, and messaging functionality
• Personalize your experience
• Analyze usage and performance
• Maintain security and prevent fraud or abuse
• Comply with legal obligations
• Send lawful marketing communications where permitted

4. SMS and Mobile Messaging Data

CauseVox may provide SMS and mobile messaging functionality through its platform. In connection with that functionality, we may process:

• Mobile phone numbers
• Message content
• Delivery and engagement data
• Opt-in and opt-out records
• Consent records
• Sender and campaign metadata
• Support and troubleshooting information

We use this information to provide messaging functionality, facilitate message delivery, support customers, maintain compliance records, detect abuse, maintain security, and operate or improve the platform.

When a nonprofit organization uses CauseVox to send messages to its own contacts, CauseVox generally processes that information in connection with providing services to that organization.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent records, and related mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile messaging data only with service providers and subprocessors as necessary to provide messaging services, support delivery, maintain security, prevent fraud or abuse, or comply with law.

Recipients may opt out of text messages by replying STOP where supported. Recipients may reply HELP for assistance where supported. Message and data rates may apply.

5. How We Share Personal Information

We may share personal information with:

• Service providers and subprocessors that help us operate the website, platform, payments, hosting, communications, analytics, security, and support functions
• Integrations or third parties you authorize
• Professional advisors, auditors, insurers, and legal counsel
• Authorities or others where required by law or where necessary to protect rights, safety, and security
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets

Except as described in this Privacy Policy, we do not sell personal information in the ordinary meaning of that term.

Except as described in the "SMS and mobile messaging data" section above, we do not share mobile phone numbers, SMS opt-in data, or related consent data with third parties or affiliates for their own marketing or promotional purposes.

6. Marketing Communications

We may send marketing emails and, where a user has specifically opted in, SMS messages about CauseVox products, services, events, or related initiatives.

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of marketing text messages by replying STOP where supported.

Transactional, administrative, security, and account-related communications are not marketing communications.

7. Cookies and Analytics

We may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support marketing and advertising activities.

You may be able to control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

CauseVox may process personal information in the United States and other countries where CauseVox, its affiliates, service providers, or subprocessors operate.

Where required by applicable law, we use appropriate safeguards for international data transfers, which may include Standard Contractual Clauses or other legally recognized transfer mechanisms.

To the extent applicable, CauseVox may rely on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, and related compliance commitments, as described in any current CauseVox Data Privacy Framework disclosures.

11. EEA, UK, and Swiss Rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, and applicable law provides you with rights regarding your personal information, you may have the right to request access to, correction of, deletion of, restriction of, or portability of certain personal information, and to object to certain processing.

You may also have the right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@causevox.com. We may need to verify your identity before responding.

You may also have the right to lodge a complaint with a supervisory authority.

12. Data Privacy Framework Disclosures

To the extent CauseVox relies on the Data Privacy Framework for transfers of personal information, CauseVox remains responsible for the processing of personal information it receives under the Data Privacy Framework and subsequently transfers to a third party acting as an agent on its behalf, unless CauseVox proves it is not responsible for the event giving rise to the damage.

CauseVox is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission with respect to compliance with the Data Privacy Framework, where applicable.

If you have a complaint regarding our handling of personal information received in reliance on the Data Privacy Framework, please contact us first at support@causevox.com so we may attempt to resolve the issue. Where required, CauseVox will cooperate with the appropriate dispute resolution and regulatory bodies.

If applicable law or the Data Privacy Framework requires binding arbitration as a residual dispute resolution mechanism, that mechanism may be available to you under the conditions set forth in the Data Privacy Framework Principles.

13. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 except as permitted by law and through our customers' use of the platform.

14. Third-Party Websites and Services

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version and revise the "Last modified" date above.

16. Contact Us

If you have questions about this Privacy Policy, contact:

CauseVox
support@causevox.com