Common questions and answers

Four: Free, Pro, Premium, and Enterprise. The Free plan ($0) covers donation forms, campaign sites, peer-to-peer, recurring giving, event ticketing, and a built-in CRM with up to 1,000 contacts. Pro ($600/mo billed annually, or $720 month to month) adds auctions, pledges, funds, giving days, table seating, custom forms, automations, advanced reporting, and 25,000 contacts. Premium ($1,250/mo, billed annually) adds portfolios and moves management, the AI Report Builder, API & MCP access, a dedicated manager, and 100,000 contacts. Enterprise starts at $25,000/yr with custom limits and integrations. See the pricing page for the full comparison.

Yes. There's no license fee, no credit card required, and a 0% platform fee. The Free plan is supported by the CauseVox Tip: at checkout, donors can choose to add a tip to CauseVox. The tip never reduces the donation to your nonprofit, and on Free the tip prompt is always shown. Free includes up to 1,000 CRM contacts, 500 marketing emails a month, and up to 5 admin users.

$600/month billed annually ($7,200/year), or $720/month billed monthly. Pro includes live and silent auctions, paddle raise, automated pledges, funds & designations, matching gifts, giving day pages, table & seating, custom forms, automations, AI data cleaning, advanced reporting, 25,000 CRM contacts, 75,000 monthly email sends, and unlimited admins. You can try it free for 14 days. See the pricing page for the full comparison.

Leave the CauseVox Tip on at checkout and your platform fee is 0% on every plan. Tips are never required of donors and never reduce the donation to your nonprofit. On Free, the tip prompt is always shown. On a paid plan you can turn it off and pay a platform fee instead, which steps down as you move up: 3% on Pro, 2% on Premium, and 1% on Enterprise. See the pricing page for the math.

Donations are processed through Stripe or PayPal, which charge their standard fees — typically 2.9% + $0.30 per transaction. Verified nonprofits can qualify for rates as low as 2.2% + $0.30. These fees go to the payment processor, not to CauseVox, and they apply on every plan.

Yes. Our cover-the-fee option lets donors choose to cover Stripe or PayPal processing fees, so 100% of their gift reaches your organization. It's available on every plan, and any paid plan can set a custom cover-the-fee percentage for more control over how the prompt is presented.

No. You can sign up for the Free plan and start fundraising right away, no credit card required. The 14-day Pro trial does require a card.

Yes. Start a 14-day Pro trial at signup and you get Pro's full feature set. A card is required, and when the trial ends your account converts to Pro on monthly billing unless you cancel. You can cancel anytime before it ends. Prefer to skip the trial? Sign up on Free at $0/month, no card required. Your campaigns and donor data carry over if you upgrade later.

Yes. You can upgrade or move to Free whenever you need to. Pro is available monthly or annually, and annual billing saves the equivalent of two months. Premium and Enterprise are billed annually. There are no setup fees.

Free includes up to 1,000 contacts. Past that, move up to Pro, which includes 25,000 (Premium includes 100,000). On any paid plan you can also add contacts in blocks of 1,000 for $5/month, and we'll never force an upgrade over a small overage. See the pricing page, or talk to our team and we'll help you find the right fit.

CauseVox is a connected fundraising platform for nonprofits. We bring fundraising tools, donor management, communications, and insights into one system — so your team can launch campaigns, run events, manage donor relationships, and engage supporters without juggling separate tools.

It's the idea that fundraising, donor data, and communications belong in one place. With CauseVox, every gift, ticket, peer fundraiser, and email is tied to a single donor record — no manual exports, imports, or reconciliation between separate tools. The result: less busywork, more visibility, and a better way to understand and engage your supporters.

Every plan, including Free, includes unlimited donation forms, campaign pages, peer-to-peer and team pages, recurring giving, event ticketing & registration, and tribute & memorial giving. Pro adds live and silent auctions, paddle raise & fund-a-need (beta), custom forms, funds & designations, matching gifts, automated pledges, giving day pages, and table & seating management. Premium adds peer-to-peer organization pages and a fundraiser approval workflow. See the pricing page for the full list.

Yes. Every plan includes a built-in CRM with donor records, giving history, custom fields, filters, and segmentation. Free includes up to 1,000 contacts, Pro 25,000, Premium 100,000, and Enterprise is custom. Pro adds households & organizations, soft credits, AI data cleaning and deduplication, and pipelines & tasks. Premium adds portfolios & moves management for major gifts.

Yes. Built-in email newsletters and appeals are on every plan, with audience segmentation, scheduled sends, and a drag-and-drop builder that reads your CRM live. Free includes 500 monthly sends, Pro 75,000, and Premium 300,000. Automations (email series, form follow-ups, and fundraising triggers) come with Pro, and Premium adds advanced automations with branching and multi-path journeys.

CauseVox AI is a set of practical AI features built directly into the platform. It helps your team in three ways: cleaner data (deduplicate and enrich donor records with less manual effort), faster setup (build pages, forms, and fundraising workflows quickly), and actionable insights (surface useful signals to help you decide where to focus next). We use AI ethically — designed to reduce busywork, not replace your team's judgment.

Every plan includes insights dashboards covering donations, donors, and campaign performance, plus templated reports your team can run without setup: LYBUNTS, SYBUNTS, lapsed donors, failed payments, and more. Pro adds customizable dashboards and advanced reporting (a visual query builder with SQL access). Premium adds the AI Report Builder. All plans support full data export.

Yes. You can use CauseVox as a standalone fundraising platform, layer in donor management later, or run it alongside another CRM if you prefer. Many teams start with fundraising and events, then bring more of their work into CauseVox over time.

Yes, on Pro, Premium, and Enterprise. White-label branding and your own custom domain keep your campaigns, donation forms, and event pages on-brand, so they feel like part of your nonprofit's website.

Yes. Every campaign page, donation form, ticketing form, and auction is optimized for mobile by default. Most CauseVox donations come in through a phone — so we design every experience for that first.

Many teams launch their first campaign within a day or two. AI-assisted setup helps you build pages and forms quickly, and our help center walks you through every step. If you'd like hands-on help, implementation is available for a fee on Pro and included on Premium and Enterprise.

Yes. Our team handles migration from a separate CRM, fundraising platform, or email tool, including field mapping, validation, and review. Implementation and migration are available for a fee on Pro and included on Premium and Enterprise. Talk to us to scope it out.

Yes. Guided setup, strategy sessions, and campaign build support come with implementation, which is available for a fee on Pro and included on Premium and Enterprise. Every plan also includes AI-assisted setup and access to our help center, video tutorials, and community resources.

Free is self-service: our help center, product tutorials, community resources, and AI-assisted answers in the app. Pro adds email and chat support from our team. Premium adds a dedicated manager who knows your account, plus platform configuration support for data modeling and setup. Enterprise adds an SLA.

Yes. You can schedule a demo to see CauseVox with your team's needs in mind, or sign up free and explore the platform on your own, no credit card required. Want to test the paid features? Start a 14-day Pro trial (card required).

Thousands of nonprofits — from small grassroots organizations to national charities like Big Brothers Big Sisters, First Tee, Habitat for Humanity, and Scouting America. CauseVox is rated 5 stars on G2 and Capterra and trusted by teams of every size, in every cause area.

Yes. CauseVox is used by nonprofits around the world. Stripe and PayPal both support multiple currencies and many countries — your team can verify supported regions and processing options during setup.

No. CauseVox is built for nonprofits broadly — including registered charities, schools, faith-based organizations, and mission-driven groups around the world. Note that the discounted nonprofit processing rate from Stripe or PayPal does require verified nonprofit status with the processor.

Yes. CauseVox uses industry-standard security practices, and donations are processed through PCI-compliant payment processors (Stripe and PayPal). Sensitive data is encrypted in transit, and CauseVox never stores payment card details on our servers.

Yes. You can export contacts, donations, and campaign data anytime — on every plan. Your data is your data.

Free includes up to 5 admin users. Pro, Premium, and Enterprise include unlimited admins. Premium and Enterprise add advanced admin permissions, so you can give the right level of access to staff, board members, or volunteers without exposing everything.

Donors don't pay any CauseVox fees. The only fees on a donation are the payment processor's (Stripe or PayPal). At checkout donors can choose to leave an optional tip to CauseVox — always shown on Free, and something you can turn off on a paid plan — and on every plan donors can choose to cover the processing fees so 100% of their gift reaches your nonprofit.

You can issue donor refunds directly from CauseVox. Refunds for processing fees follow Stripe's and PayPal's standard policies, which our help center walks through in detail.

You can read our Privacy Policy and Terms of Service directly. If you have questions about how we handle data, email us at support@causevox.com.