Contact our support team directly via email for any questions or issues. Get a response the same business day.
World class customer service, delivered by real people that care.
Customer service from experienced fundraisers for every user.
Contact our support team directly via email for any questions or issues. Get a response the same business day.
Every Standard and Premium Plan user gets priority support and strategy sessions from a real human.
We have thousands of resources to help you craft a campaign and reach your fundraising goals the right way.
Here’s what some of our customers had to say about our customer success team.
Out-of-this-world customer service. No one in the fundraising game features customer service like CauseVox.
The technical support is better than I’ve experienced anywhere else. The CauseVox team is singly focused on creating a fabulous product that helps people in your organization raise funds as seamlessly as possible, and it shows.
The human support was fantastic. Jenna was at my beck-and-call throughout the trial period and into the actual fundraiser. She was excellent. Kudos to her support.
The customer support—very helpful. You could have little to no development experience and use this platform. The team will provide you with everything you need to get up and running including great campaign and toolkit examples. It made undertaking my first peer-to-peer campaign less stressful.
I really appreciate their help. It really distinguishes Causevox’s support and professionalism form other platforms I was in touch with!
I like the personal attention that is paid to any questions or concerns you have, it’s very nice to have somebody who can troubleshoot or guide you through.
CauseVox team members guided us through the maze and we were successful! Excellent team, great customer service. They opened up a whole new world of fundraising for our very small nonprofit. Love that the chat feature with a CauseVox support person is always at hand.
The customer service is very responsive, and their learning center has a lot of useful information for nonprofits.
Message your support team right from your account. Every plan comes with email support and easy in-app messaging.
We’re real people and experienced fundraisers that know the hurdles when it comes to online fundraising.
More than 150+ support articles to help guide you at any step of the way, easily accessible 24/7.
For Standard and Premium Users, you’ll be assigned a Dedicated Success Manager from our Customer Success team. With 1-1 guidance that can be booked at anytime, you’ll have access directly to a team member that will work with you to ensure your campaign is the best it can be.
Our team will reach out to check on how things are going and provide resources tailored to wherever you are in your journey, whether you’re in your initial campaign setup, the middle of your campaign, or your campaign has recently ended.
Our CauseVox Academy guides are crafted with you in mind, designed to help you make the most of CauseVox, while our customer success blog posts can help keep you in the loop on how you can use CauseVox to fundraise better online.
No manual of confusing setup. Frustration-free for any age and tech experience level.
Real-time progress bar to inspire donors and keep track of online and offline donations.
Easy Facebook, Twitter, and email sharing tools connected into every single page.
Control your logo and colors to provide a consistent brand experience to donors.
Pages for supporters and groups to tell their story via text, photos, and video.
Control all the details of your fundraising through a clunk-free admin portal designed to save you time.
Know the metrics that matter. Easily track fundraising progress, donor activity, and donor lifetime value.
Accept online donations, no donor login needed.
Accept monthly donations with easy donor self-service portal.
Ask donors to cover platform and processor fees. 75% of donors opt-in.
Send personalized thank you emails to donors instantly.
Collect donations in USD and 50+ global currencies — including CAD, GBP, AUD, and EUR.
Quick deposits to your bank account in days instead of weeks.
Connect donor data from CauseVox to 1500+ tools like Salesforce and MailChimp.
SSL secured, PCI compliant to ensure donor confidence.
Dozens of additional features designed to drive more donations.