Social media is a powerful tool for nonprofits to connect with their community and share their story. However, things are changing (all the time).
With an apparent desire to get back to their roots of connecting all of the world’s individuals and building a global community, Facebook alone has announced three significant changes just this year.
Each of these announcements has implications for nonprofits, brands, and businesses who post public and promotional content on Facebook Pages.
On January 11, Mark Zuckerberg announced on his page that “public content” – i.e., posts from Facebook Pages run by businesses, organizations, brands – would be less likely to show up in the News Feed to make way for more posts from friends.
In his words: “I’m changing the goal I give our product teams from focusing on helping you find relevant content to helping you have more meaningful social interactions.”
His statement led to a flurry of frantic posts, discussions, and debate around the question: Is Facebook killing Pages? (Short answer: No, they aren’t killing Pages. But they are making it harder and harder to stand out.)
Then, on January 19, Zuck wrote that Facebook is going to actively work to weed out bad news sources on the site, prioritizing news that is “trustworthy, informative, and local.”
It is unclear how Facebook will determine what separates poor news sites from “trustworthy” ones, but I am sure we will all experience more surveys and most likely, fewer news stories in our Feed, in the coming weeks.
Last week, the latest update was announced, and if it works as intended, it could be a boon for small, local nonprofits that struggle to get seen in the crowded News Feed.
Zuck wrote: “Starting today, we’re going to show more stories from news sources in your local town or city. If you follow a local publisher or if someone shares a local story, it may show up higher in News Feed.”
This is excellent news for small nonprofits who host local events, publish local news, and struggle to reach their community members on the most prominent social network.
Here are just a few tips for nonprofits in adjusting and adapting their social media strategy to address the new Facebook changes.
I’ve written about this before. The only way to succeed in digital marketing and social media is to have a strategy in place to consistently post compelling, relevant, valuable content that is focused on the needs and interests of your audience.
You cannot continue to post whatever you want to post.
You cannot continue to use social media like a billboard or a one-way advertising platform.
Yes, paid advertising does have its place on Facebook, but your regular, daily public-facing content must be audience-focused.
Resource: How to Create Your 2018 Nonprofit Content Strategy in Just 2 Steps
The proof is in the pudding. Video is by far the most popular form of content shared on social media, on all platforms.
Check out these statistics:
Livestream surveyed customers and discovered that:
Thankfully there are many free and low-cost tools that nonprofits can use to create, edit, and share more video on social media channels.
Resource: How to Use Your Smartphone to Make Donor Thank You Video
While there is still a lot that you can do with free content on social media, nonprofits need to begin experimenting with paid ads to get even more reach and exposure for specific posts on Facebook.
With over 1 billion daily active users sharing 4.75 billion pieces of content every day on the social network, launching a Facebook Ad campaign can set you apart and help you reach a targeted audience.
You can boost posts or tweets that have already been posted to give them added exposure, or you can execute stand-alone advertising campaigns around a specific call-to-action.
Resource: The Nonprofit Facebook Ad Planner
Facebook is pushing notifications for local events to their users.
For example, I now get notifications if nonprofits that I follow on Facebook, that are local to me, are hosting local events, such as The Danvers Art Association:
Email is not dead, and it’s not going anywhere. According to Nonprofit Tech for Good:
Email remains the best way to communicate with a large group of people at scale – when done correctly and when email campaigns are carried out strategically.
Resource: 10 Ways to Use Social Media to Grow Your Nonprofit Email List
Groups may now get priority over Pages since they promote “meaningful interactions” (in many cases).
You may want to consider starting a Facebook Group for your nonprofit.
Facebook said:
“In Groups, people often interact around public content. Local businesses connect with their communities by posting relevant updates and creating events. And news can help start conversations on important issues.”
Resource: The Essential Beginner’s Guide to Nonprofit Facebook Groups
Yes, Instagram is owned by Facebook. The advantage of Instagram is that it is not cluttered with links and click bait, since (except for paid ads), you cannot post hyperlinks on Instagram other than the one in your bio.
This gives way to a unique, aesthetically pleasing visual experience, with eye-catching photos and videos taking center stage.
Not only that, but Instagram continues to grow wildly while many social media sites are stagnating in getting new users. Instagram has over 800 million monthly active users, including 38% of women in the U.S. and 26% of men.
Resource: 5 Ways to Promote Your Nonprofit’s Fundraising Message on Instagram
Zuck said himself that Facebook’s focus in 2018 is to “make sure Facebook isn’t just fun but also good for your well-being and for society.”
It remains to be seen what the exact results will be of these changes, but I’m an optimist!
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