How To Measure Your Nonprofit’s Website Performance

If you haven’t been measuring your nonprofit’s website performance, there’s good reason to start doing so sooner rather than later. Especially if you’re considering a redesign of your nonprofit’s website.

Why? Because in today’s world, people want information quickly.

When visitors to your website experience issues such as slow loading times, missing/inaccurate information, or unclear formatting, it’s likely that they won’t stay very long. And unfortunately, that can result in a loss of visitor engagement and even donations.

Therefore, your website analytics can teach you about what is and isn’t connecting with your audience, and show how you can better connect with them in the future.

“Your website analytics can teach you about what is and isn’t connecting with your audience…” tweet this

In order to get a clear picture as to how efficiently and effectively your website is running, you’ll want to look at website performance factors such as page speed, as well as information about your visitors.

This data can be captured fairly easily, and having it can work wonders in helping you understand what is appealing to your website’s audience.

Some people feel intimidated by topics such as website analytics. I’ll admit that the concept seemed pretty foreign to me a while back too. But, I swear, you too can measure your nonprofit’s website performance if you know what to look for.

Here’s a quick rundown of what you need to know when measuring your nonprofit’s website performance.

Finding Your Data

Before we dive into the data you need to capture, it’s helpful to know exactly where to find this data.

Some popular ways to capture data include:

1. Google Analytics– Many nonprofits are familiar with this highly popular, user-friendly, and considerably extensive data tool. Simply set up an account and link up your nonprofit’s website (or websites) and you’ll immediately start tracking information that identifies your website visitors and sources of traffic.

2. Website Analytics Tracker– The platform on which you host your website may provide you with basic analytics. For example, SquareSpace offers Squarespace Metrics, which will track your key performance indicators, letting you know essential information about your views, unique visitors, and audience insights.

For an extensive list of website analytics tools, check out this site

Once you begin to use one of these data trackers, you will begin to notice trends in your users such as how they are coming to your website, and what they are doing there.

“Once you begin to use one of these data trackers, you will begin to notice trends in your users…” tweet this

Checklist

Now that you know which tools are available to start tracking your data, it’s time to dive into the basic performance and demographical data that you need to be aware of.

Page Performance

• Uptime: This is the time your website is working properly and is available. Your Google Analytics or website analytic dashboard will provide this information.
• Speed: This refers to how quickly your pages load. Check your speed by completing a ping test, which tells you how long it takes for your website to load from your location. Be sure to take note of the average user download speed, also known as loading time.
• Broken links: Check for error codes or other non-working links using an online checker, or through your own website host like this one from WordPress.
• Website quality: Regularly browse your website manually to check for issues like spelling errors, bad links, and incorrect formatting.

Demographics

Depending on the analytics tool you are using, you should be able to locate a majority of this data on your dashboard.

• Number of visits: The number of visitors to your website. I suggest using the monthly average. Consider breaking down this information even further by noting:
  • Unique visitors: The number of individuals requesting access to your website. While page visits may be a good indicator of overall website traffic, the number of unique visitors to your site factors out those making repeat visits.
  • Returning visitors: Make note of the number of visitors that return, as well as the length of time they spend on your site.
• Page popularity: Research your page popularity to determine which pages and/or posts are appealing to your visitors. Then, tailor your future content to match those interests.

• Traffic sources: These sources refer to where your visitors are coming to your website from. This can show you how you can be better optimizing your content to reach a broader audience, and also show where you’re excelling!

• • Organic: This is also called ‘Search’ traffic, and refers to the visitors that are referred to your site via a search engine.
  • Referral: Visitors get to your website via an inbound link. Verify with your analytics tool if social media links are considered ‘referrals’, as this varies with each platform.
  • Direct: Visitors typing your website address directly into the url bar.
  • Campaign: This refers to a paid search, also known as a pay-per-click (PPC).
• Engagement generated: Are your calls-to-action working? As a nonprofit, it is essential that you learn which content promotes engagement on the part of your visitors. Engagement can include:
  • Email sign ups
  • Newsletter sign ups
  • Shares/likes/reposts of content
  • Donations

It may seem like a ton of information to gather, but as you go through the steps of measuring your website performance, you’ll soon realize that all the data you need is available if you’re using the right tools.

Once you get a baseline of data, continue to track your statistics over time. Pay attention to any spikes in the number of visits, the average length of time on the site, and each page popularity so that you can design your website to appeal to your average visitor.

You may find that your website is working great and find a few ways to improve or you may realize that you’re in need of a major redesign. Either way, you’ll have the data to back your decisions!